Effective Date: October 7, 2024
Thank you for choosing Groove Racing Gear! We strive to ensure that your order is processed and delivered as quickly and efficiently as possible. Please review our Shipping Policy for information on shipping rates, processing times, and delivery expectations.
1. Order Processing
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Processing Time: Orders are processed within 2-5 business days from the date of purchase. During peak seasons or high-demand periods, processing may take longer. Custom and personalized orders may require additional time for production, and estimated delivery times will be communicated at the time of purchase.
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Order Confirmation: Once your order has been processed, you will receive an email confirmation with your order details and an estimated shipping timeline.
2. Shipping Options and Rates
We offer multiple shipping options to meet your needs. Shipping rates are calculated based on your order’s size, weight, and destination.
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Standard Shipping: Typically delivered within 5-7 business days after processing. Rates vary by location.
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Expedited Shipping: Typically delivered within 2-4 business days after processing. Rates vary by location and are calculated at checkout.
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Express Shipping: Typically delivered within 1-2 business days after processing. Rates vary by location and are calculated at checkout.
Custom Orders: Please note that custom orders may have extended delivery times, depending on the complexity of the customization. Estimated delivery dates for custom items will be provided when placing the order.
3. Shipping Destinations
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Domestic Shipping: We ship to all states within the United States, including Alaska and Hawaii. PO Boxes and APO/FPO addresses are eligible for standard shipping.
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International Shipping: We ship to select countries outside of the United States. International shipping rates and delivery times will vary based on the destination. Please note that customers are responsible for any customs duties, taxes, or fees that may apply upon delivery.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your order's progress. Please allow up to 24 hours for tracking information to update after your order has shipped.
5. Delivery Times
Delivery times are estimated based on the shipping method chosen at checkout. While we strive to meet these estimates, delivery times are not guaranteed and may be affected by factors outside of our control, such as weather, carrier delays, or customs processing for international orders.
6. Shipping Issues
If you experience any issues with shipping, such as delays, missing packages, or incorrect delivery, please contact our Customer Service team as soon as possible. We will work with the carrier to resolve the issue.
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Lost or Stolen Packages: Groove Racing Gear is not responsible for lost or stolen packages once they are marked as delivered. We encourage customers to provide a secure delivery address or to consider purchasing shipping insurance if desired.
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Incorrect Address: If you have entered an incorrect address, please contact us immediately. We will make every effort to update the address before the order is shipped, but we cannot guarantee changes once the order has been processed.
7. Customs, Duties, and Taxes
For international orders, please be aware that your order may be subject to import duties, taxes, and other fees imposed by your country’s customs department. These fees are the responsibility of the recipient and are not included in the shipping charges.
8. Shipping Policy Changes
Groove Racing Gear reserves the right to modify or update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Email: sales@grooveracinggear.com
Mailing Address:
5940 S Rainbow Blvd Ste 400
PMB 370299
Las Vegas, Nevada 89118-2507 US
Thank you for shopping with Groove Racing Gear. We appreciate your business and are committed to delivering your orders efficiently and securely!
